FS Fragrance respects your privacy and is committed to protecting the personal information that you share with us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order, contact us, subscribe to marketing communications or register as an FS Fragrance distributor.
Our website is powered by Shopify. Shopify processes certain customer information on our behalf to operate the online store, process transactions and provide related services.
Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
- PUDO locker details
- Order and purchase information
- Payment and transaction information
- Distributor registration information
- Referral and commission information
- Communications sent to us
- Device, browser and website usage information
- IP address
- Cookie and similar technology information
- Marketing preferences
We only collect information that is reasonably necessary for our business operations and the services requested by you.
How We Collect Your Information
We may collect personal information when you:
- Visit or browse our website
- Create a customer account
- Place an order
- Select a delivery option
- Contact us by email, WhatsApp, telephone or social media
- Register as an FS Fragrance distributor
- Use a distributor referral link or code
- Subscribe to receive promotions or updates
- Enter a competition, promotion or survey
- Interact with cookies or website analytics tools
We may also receive limited information from service providers involved in processing payments, fulfilling deliveries, preventing fraud, managing distributor accounts or operating our website.
How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Confirm and verify payments
- Arrange delivery and provide tracking information
- Communicate regarding orders, enquiries or support requests
- Create and manage customer accounts
- Register and manage FS Fragrance distributors
- Track qualifying referrals, sales, commissions and rewards
- Prevent fraud and protect our business
- Improve our website, products and customer experience
- Send marketing communications where permitted
- Comply with legal, accounting, tax and regulatory obligations
- Enforce our terms, policies and agreements
- Respond to lawful requests from authorities
Payment Information
Payments may be processed through third-party payment providers.
FS Fragrance does not necessarily receive or store your complete card or banking details. Payment providers process payment information according to their own security and privacy practices.
Customers should review the privacy terms of the payment provider selected during checkout.
Distributor Information
Where you register as an FS Fragrance distributor, we may collect and process information required to:
- Create and manage your distributor profile
- Generate and track referral links or codes
- Record qualifying sales and referrals
- Calculate and pay commissions or rewards
- Communicate distributor updates
- Prevent duplicate, fraudulent or unauthorised accounts
- Administer the FS Fragrance distributor programme
Distributor information may be processed through GoAffPro or another distributor-management platform used by FS Fragrance.
Registering as a distributor does not require you to recruit other people unless you choose to participate in referral opportunities.
Marketing Communications
We may send promotional messages, product updates, distributor information or special offers where you have consented or where otherwise permitted by law.
You may unsubscribe from marketing emails by using the unsubscribe option contained in the message.
You may request that WhatsApp or SMS marketing messages stop by replying with STOP or contacting us directly.
Unsubscribing from marketing will not prevent us from sending necessary service communications relating to an order, payment, delivery, distributor account or customer enquiry.
Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Keep the website functioning
- Remember customer preferences
- Maintain shopping-cart activity
- Understand how visitors use the website
- Improve website performance
- Measure marketing effectiveness
- Support fraud prevention and security
- Display relevant advertising where permitted
You may manage cookies through your browser or through any cookie controls displayed on our website.
Disabling certain cookies may affect how parts of the website function.
Shopify provides merchants with privacy controls, including tools for privacy policies, cookie banners and data-sharing preferences.
Sharing of Personal Information
We may share personal information only where reasonably necessary with service providers such as:
- Shopify
- Payment processors
- PUDO and other approved delivery providers
- GoAffPro or another distributor-management platform
- Email, SMS or WhatsApp communication providers
- Website hosting, analytics and security providers
- Accountants, auditors, legal advisers or professional consultants
- Government authorities, regulators or law-enforcement agencies where legally required
These service providers may only receive the information required for them to perform their services.
FS Fragrance does not sell personal information as a business activity.
International Processing
Some of our technology and service providers may store or process information outside South Africa.
Where personal information is transferred internationally, we will take reasonable steps to ensure that it receives an appropriate level of protection and is handled according to applicable data-protection requirements.
POPIA regulates the protection and processing of personal information, including certain transfers of personal information outside South Africa.
Information Security
We take reasonable technical and organisational measures to protect personal information against:
- Loss
- Unauthorised access
- Misuse
- Alteration
- Disclosure
- Destruction
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account passwords and login details confidential.
Retention of Information
We retain personal information only for as long as reasonably necessary to:
- Fulfil the purpose for which it was collected
- Complete orders and provide customer support
- Administer distributor accounts and commissions
- Meet accounting, tax and legal requirements
- Resolve disputes
- Prevent fraud
- Enforce our agreements
Information may be securely deleted or anonymised when it is no longer required, subject to applicable legal retention obligations.
Your Rights
Subject to applicable law, you may request that FS Fragrance:
- Confirm whether we hold personal information about you
- Provide access to your personal information
- Correct inaccurate or incomplete information
- Delete information that we are no longer legally entitled to retain
- Stop or restrict certain processing
- Stop sending direct marketing
- Explain how your information is being used
We may ask you to verify your identity before completing a request.
Certain information may need to be retained where required by law, for accounting purposes, to complete an agreement, prevent fraud or resolve a dispute.
Children’s Information
Our website and distributor programme are not intended for children under the age of 18.
We do not knowingly collect personal information directly from children without appropriate consent from a parent or legal guardian.
Third-Party Links
Our website may contain links to third-party websites, platforms or social-media pages.
FS Fragrance is not responsible for the privacy practices or content of third-party services. Customers should review the privacy policies of those services before providing personal information.
Changes to This Policy
We may update this Privacy Policy when our business practices, website features, service providers or legal obligations change.
The updated policy will be published on our website and will apply from the date displayed.
Complaints
Please contact FS Fragrance first if you have a concern regarding how your personal information has been handled so that we can investigate and assist.
You may also have the right to submit a complaint to the Information Regulator of South Africa.
Contact Us
For privacy questions, requests or complaints, please contact:
FS Fragrance
Email: info@fsfragrance.com
WhatsApp: +27 (63) 093 8735
Business address:
11 Havelock Road, Willow Park Manor
The Protection of Personal Information Act establishes minimum requirements for how South African private and public bodies process personal information.